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October 28, 2008
Dear valued customer, On June 25, 2008, Sony Online Entertainment adjusted our billing system to lock country and currency as part of our ongoing fraud prevention measures as well as to provide a better service on a global basis. For existing accounts, the change locked the selected currency on the user’s account as of that date. For new accounts created after that date and accounts that have been modified after that date, users selecting Australia as the country are then tied to the Australian dollar currency. Additionally, we have reviewed our current pricing and are adjusting the prices for Australia due to prevailing currency exchange rates. Therefore, on October 28, 2008 Sony Online Entertainment will be adjusting the Australian dollar subscription rates as follows: (i) a one (1) month subscription for EverQuest for the MAC will be $14.95/month; and (ii) a one (1) month subscription for SOE’s PC-based games will be $17.95/month. Our all-in-one monthly subscription, Station Access, will also be adjusted and priced at $35.95/month.
Any customers that would like change back to paying their monthly subscription in US Dollars may contact Customer Service. Our Account and Billing Support staff is available Monday - Friday, from 10:00am - 7:00pm PST. There are three ways to contact our Billing Support staff: 1. Live Chat - http://www.station.com/kb - Click on the "Chat Support" tab to chat live with a Account and Billing Support Representative. The Live Chat is open Monday to Friday, from 10:00am - 7:00pm PST.
2. Email Support - http://www.station.com/kb - If you cannot find the answer through the knowledge base, click on the "Email Support" tab to email an Account and Billing Support Representative.
3. Phone support - Available Monday through Friday from 10:00am - 7:00pm PST, except holidays, at 1-858-537-0898. Thank you,
Sony Online Entertainment
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